Posh does nothing dor its sellers and it is super time consuming. In the end its the WORK! Gotta get back to listening to 3 day and all night livestreaming party in Minneapolis Prince songs. It is a challenge since my clothing consists of very nice designer items (at very low prices) and not secondhand items, and I think a lot of people are used to buying bargain basement thrift items (which I do not sell). I have had a 5 star rating, about 25 sales so far. i purchased them from realreal (who we know is overly cautious about fakes).. buyet is claiming there are ripples in the shoes and put up some ridiculous photos showing nothing.. first, anyone who has worn loubs in very high heels understands that if you wear a heel that high, there is stress on the heel.. i sold a pair that i had resoled and one of the undersides was definitely strained, but repaired.. its a huge haze, i have a dad w dementia and dont feel like dealing w it.. if i simply accept the return without providing pics.. will i be banned from posh? Hi! The pictures the BUYER had submitted showed HER with a knife or sharp object sticking thru my jeans and ripped the stitching. Thank you for making this outlet to bring light to the truths of Buyer and Seller experience on Poshmark. Instead, you need to get specific. Im now balancing poshmark, other platforms & starting my own site. I had my absolute last straw with them tonight. They are all about profit and protecting the scammers within their site. But my question is, How did you make the switch? Poshmark Team Member continues to write back after a period time saying REPLY to this Email and gives me a different to Date to reply back if I have not received the package. I dont have a lot of experience with buying wholesale, as most of my items either come directly out of my closet or are things I pick up at consignment stores that either dont fit me or that I think a customer would like. People leave comments on how ugly my stuff is and how they have a similar item and telling people to not buy it but she has never bought anything from me. My listings are clear and my integrity is high. Turns out this buyer is someone who resells the same type of item I sold herand Im wondering if she felt she couldnt get as much of markup as she wanted so she decided to claim it was used. End of story. How to Deal with Low Ball Offers on Poshmark. I am new to Poshmark, buyer only, no plans to sell, and went a little crazy picking up quality items for work. In both of those cases, I had Posh cancel the orders and let the buyers keep the items for free because it wasnt worth it to me, but really if a case is opened against you once in every hundred sales or so thats not too bad. Omg somebody did the same history to me!!! Anyone who carefully analyzes the comments made by the CEO in this transcript, and compares that to the actual experience as a user of the platform, will be entertained. Its not even a review. I will only ever use Poshmark to buy because the prices are great and the variety is nice because sometimes eBay doesnt have any listings for a particular item I want but I cant be bothered to sell on Poshmark and this post confirms it. This is the first and only one Ive came across, thank you for that incite. Change), You are commenting using your Facebook account. Besides all the fake purses, etc., I wonder about fake clothing. I have thousands of dollars in retail or boutique merchandise, as they like to call it and no matter how much I share, how many hours I spend.. No sales! I have tons of New MK purses w/ tags, brand new makeup Dior, Chanel, Elizabeth Arden etc. As for advice, you can open your own store like I did on Shopify, or if you dont have HTML knowledge, you could try BigCommerce here: http://bit.ly/2pFg5Mt. It has definitely gone down hill an I feel like I dont get much sleep cause Im trying to make everyone happy an that part I love just not all the other crap !! Yup, you heard it here. Poshmark is undeniably one of the best reselling platforms out there, with tons of items available from different closets. and within minutes the items had offers and instant sales. Thanks for sharing. Sorry you guys have had such bad experiences. The guesswork put into the algorithms of Poshmark is a job in and of it self. I dont know too many things that are just off about POSH! I received a movie in the mail. Ive been selling on eBay off and on for the last 15 years and its just extra income for me. Usually I would just accept the return and avoid an unhappy buyer. Also, if the buyer isnt happy with the purchase, Tradesy handles the return. The more messages Just google Poshmark reviews and see for yourself. I am beyond livid. Hi Susan! Whoever these people are, no nothing about products! Hi Sherri. I bought a BRAND NEW IN BOX item and this has been used. And dont even get me started on the wholesale portal! You will have to either spend a ton in ads or have one heck of a social media following already built if you want to get real traffic. Thank you. I must send them $20 shipping fee thru paypal in order to get my bag back, otherwise they would keep and destroy it. After this experience, I dont think I can trust anyone on Posh. Congratulations on your new book! Watch YouTube videos on How to Sell on PoshMark. Id rather take my stuff the the consignment shop I go to. Does she have something to hide? And not everyone on Posh is conducting it or their closet as a business. However I do think I will still try my luck with the site, hopefully having a better experience. Thank you for sharing your post with the world! It seems like Poshmark hasnt taken a real interest in their brand promise. I dont have time for this stupid back and forth game people play on poshmark with that ridiculous offer button so I just declined the offer and she went nuts! The ridiculous reason why!? I know the seller can offer a discount or free shipping but then you have to add that amount to make your profit especially on low dollar amount items it just doesnt work . Since then, Ive sold almost 40 items, which I thought was pretty good in comparison to eBay, which Ive been doing for years. Its like you said low ballers trolls and I had high end designer stuff with tags I felt like I had to lower my prices and those parties never got me any sales I am leaving too, You really hit it on the nose! I have several friends who are big fans, and Im planning to join soon myself, I just havent gotten around to it yet. I was out the time and return shipping and the product while it was being returned to me! The seller then cancelled the transaction. What I like about Posh is that it has mostly clothing items, and frequently if I want something from a previous season, or another color of something I have and like, I can get it on Posh. Im just guessing that as Poshers are sharing their listings, they are also shopping. Dont get me wrong, a LOT of people have great success on Poshmark, and you might end up being one of those people. At first I didnt realize you need to share your closet and not just list and let it sit there. Embracing simplicity, Poshmark's fees are straightforward. If I want to give my items away, then I would have put them at the end of my driveway with a sign saying Free. Poshmark will sink or swim on this crap. I decided to sell on Poshmark because I took a early retirement and wanted to do something Part-time on the side. Your stuff looks real nice. Hope your store is still doing well, as Im sure you are! Then she goes as far as posting a picture of my profile and some police report she claims to have filed. i sold a pair of authentic christian louboutin shoes w the box and dustbags.. now the buyer is claiming they are fake.. how do i deal with this? And it takes days for a generic email. Makes it hard for sellers that are actually selling authentic things. With your own site, you are responsible for driving traffic to it, of course. Good luck with your sales! In fact, Im setting up my Shopify store as we speak and doing some research and thats how I came across your article. Not really what I was looking for doing with my time (I actually have a full-time job). Look out for your money. I dont like to ruin peoples good standing. I sold a tech item and the buyer claimed it didnt work. Lowballers are the worst. If you pay what they are asking, list it for the msrp they suggest, then wait for an offer and Posh taking 20%, you might make a couple of bucks or break even! I believe I have been scammee by a buyer and Poshmark ruled in her favor. It also took 11 days to arrive from 4 hours awayapparently she was wearing the shoes. All of those things you mention happen EVERYWHERE. I had someone bundle 3 items which totaled $30 and offered me $6!! Me nasty emails! While I did enjoy the social aspect of meeting some really great people on Poshmark, the amount of time I was spending on the app was ridiculous. Interesting how that works I thought you were innocent until proven guilty but on Poshmark you are Guilty until proven innocent . All the best note I would seriously try ebay just to get a better feel for online selling and I know my daughter likes Vinted. THEY WERENT FAKE! Most people would tend to think that I must have made a boatload of money, but NOPE. Plus they only let you add 8 pics. Outside all the reasons most of the comments have said- mostly scammers, rude people and the absolutely worst customer service in the history of online sales I mean, honestly when its worse than eBay, that is sayin something, I think that its really being overlooked just how much Poshmark is expected to consume a persons life just to sell a $35 skirt, pack it prettily, rush it to the post office, wait for someone to get off their ass and accept it while praying they dont ding you with less than 5 Stars. Its always heartening to see new folks finding it . After reading your horror stories here, I gather I am better of finding another outlet to sell my things. If you think Poshmark is bad for the seller, its even worse for the buyers! Hello? A buyer can go anywhere they choose to buy , but not so much for the seller , so sellers are a dime a dozen , but not so much a buyer .And they know a disgruntled buyer will probably never return , but if a seller has made some pretty good money they will blow off some steam , but will continue to stay . I have been having these same problems ! I would also encourage others to do the same that is the only way they will correct the fraudulent behavior!! I dont like the idea of shipping designer things over mail, so I drop it off at their consignment office. So I sent posh pictures of my complaints. She took another photo and it was the dress with a tag hanging down from a distance. The easiest way to have a comment removed is to mark it by tapping the flag icon. Thanks! You do have to pay a monthly fee to use Shopify and you have to know a bit of HTML programming in order to get your site set up the way you want it. They dont look at the fact of the effort you put in. Anyway.. that and the LOW BALLERS are a huge damper on my enthusiasm for the PM app and community. Me and poshmark have a love hate relationship I love the fact that I can make money without all the footwork but the thing I despise is the fact they have full control over my closet. I am bit reluctant on these fees for posh foe just pointing the shipping label (shipping is still paid by buyer or seller). Expecting no problem, when I went to print out the shipping label, THEN Poshmark gives you grief with their idiotic verification process (why they dont do this BEFORE a new Seller posts stuff is beyond me). When I clicked on the listing to put in for the return it said no listings available. If you want to keep selling, you need to avoid getting caught. I have 5 pairs of Miss Me Jeans and 2 miss me shorts Im trying to sell that it. Nothing. I ran across your blog and Im happy to see that I am not the only one who keeps getting low ball offers like no tomorrow. Thanks! The time is waaaay too much unless you are a high school student. Thank goodness I purchase everything on my American Express and I immediately opened a dispute with them. Though I became a member in 2014, I never used the app or looked at the siteI only started selling items this past December, 2017, literally 2.5 months ago. Part time my a** if you are going to be successful on Poshmark you have to work it constantly and you have to check your emails constantly to assure you havent sold something because , you have two freaking days to get it out . i agree: i refused to give ebay my bank account or ss number so i quit selling there. I do the same thing every time someone opens a case I immediately reply and say I will not accept the return because my listing had clear photos and a description, with measurements, which I show in a screenshot in the reply. I had sold a few BRAND new items even enclosed in package- and gotten one stars saying items were more than used. I shared the receipt with PM since it has private contact info on it and asked the buyer to contact them directly to return, but she keeps posting comments. I simply declined, since I had enough experience through my clothing page to know theres no winning THAT fight. I have a high positive rating but about 1/10 sales I get a bad rating or return request. Id love to know how to set up a Shopify store! So sorry that happened to you! Dont get caught up in the rhetoric and politics that coincide with social networking. Support??? now this just leaves a sick feeling in my stomach. A lot of times I state please read my description after they ask a question that is listed in my description, along with a smiley face and then here comes Im a rude whore that needs to learn how to treat people nicer to make more sales LOL. She then stated this on my page for the bag. Ive got everything documented and the evidence shows very clearly the cheap rings are the same ones sold on Poshmark. So maybe this is his scam, I dont know. Its ridiculous. Already I can tell I am putting in a ton of time to get followers, follow others, share, likes and what not. The sellers ask higher prices on their used items because Poshmark takes 20% of the sale amount for their own fee. I think too few realize this is an option. This is especially the case due to Poshmark fees which are pretty steep. He was sadly a victim of the great Ebay Purge they did in 2013 despite top reviews and power seller status. I video tape all my I learned this my first month and never turned back. I requested to see evidence pictures and posh sent them to me.instantly knew I was in for trouble with this one. In the meantime, while I was waiting out the 8-day cancellation period, a different seller listed one of the tops I ordered, but I couldnt buy it because the first seller could still ship and then Id end up with two. They take so much money from us and thats all their concern is. I sold on Ebay for several years with a consistantly high rating (99-100) and when I had a couple of unfounded lower reviews, they restricted my selling! I tried the dress on, thinking that they may not be as noticeable while the dress was actually worn, but they were very visible. As strictly a buyer, I cringe to hear these stories but always suspected that there are potentially steep challenges to selling items on these platforms. Thanks I was finding people on poshmark and ran across your closet to follow . If your a top rated seller there needs to be some level of trust. Hi @thetokensoul. Why did you accept the offer if you cant ship the item? I am getting frustrated that now most of the time when want more information on an item I want to buy, sellers are ignoring my questions. Ill definitely look into Tradesy, DePop, etc., but think a class-action lawsuit against Poshmark will prove the point quite nicely. Well they locked my account. Asking to trade when all they have is a pile of target and walmart clothes for coach and other $$ items. I bet I have spent 8 plus hours a day on there sharing and all that other nonsense. I am a top seller and poshmark ambassador and I too have been experiencing the worst customer service from poshmark. Poshmark is very odd. Try calling Poshmark like I did (650) 262-4771. We will see how this goes. Im @relovestyle (come say hi) and I will NOT be leaving Posh anytime soon. Please understand I. has a hole in it, a stain and a large pick. On the web version, go to the closet you want to block. I tore the sealed package and took the pictures of the leggings for her. My family sees me running around trying to make a sale and decided to help me so we literally share ALL THE TIME and nothing, just some weeks ago I was having good sales but I have the feeling they have a way to control who sees you shares or how many people sees it. I do not own anything counterfeit and am appalled that they falsely accused me of such an absurd accusation! eBay may be the best for that still, if one has a good inventory. It is way less frustrating than digging through storage bins because someone asks a question at 10 PM. I just read this last week and breathed a sigh of relief that I have been lucky so far. Lisa, Im hearing more and more stories like this, and I too, had my share of sales that were canceled by Poshmark because once I purchased, the seller never responded. How to Manually Reserve an Item. After a few of those I decided I need to reach out to a seller first by commenting or making an offer, to see if theyre still active. iMessage. I have about 200 items on poshmark and get one or two sales here and there. In the meantime, I did a screenshot everything I could in my sales and purchases. Kids! The next low rating was a similar situation. I am OCD, hyper observant and work i fashion. It has been countless hours of trying to fix a problem I did not cause and Poshmark will not help. Thank you for letting me complain. I have also filed a complaint with the Federal Trade Commission and the BBB, I was also instructed to file with my state Attorney General. Ive had two situations like this. even though its a side job if youre going to get annoyed bc someone asked you 3-4 questions* not listed in your description* then why bother selling? Blocking someone is doing what you can to make yourself happy. I know that these are all individual experiences regarding Poshmark, etc., but lets face it, with so many people being scammed and dissatisfied, you cant pretend that they are all exaggerating. Everything seems to be one hot mess. My stuff is just regular everyday clothes & shoes it seems. If youd like to find out more about the companys vision and mission feel free to e-mail at element22co@gmail.com. I told her when spending that kind of money, you have to be careful. Yes, if you count the number of hours you spend trying to sell a $10 pair of pants, you definitely havent earned a profit. On si h low offers just dont counteroffer! I responded to the case with a lengthy and detailed rebuttal explaining how this isnt my bag (or, even if it is, that the buyer has now cut holes into it). The thing I like about poshmark is how you dont have to create a paypal or venmo to receive your money. Makes the item virtually impossible to sell and the seller is screwed. I couldnt believe how she could claim that when I try to be as detailed and accurate with my photos and descriptions. It definitely didnt. I belong to a few resale groups on Facebook if anyone is interested again I really appreciate your post. I was complaining to my bf and he wanted to help out. Its discouraging.. Unfortunately, I didnt catch it before I hit accept. But then I had a bad customer service experience with Poshmark that caused me to wonder if all the time I was spending on the app was worth it. Also i feel we should be able to rate buyers as well. Selling On websites has outlived its purpose in my life. Sorry for those bad encounters, but thank you for the heads up!! I have shared to FB, I bought a mannequin to make my pics more professional. If and when they do it will be a cut and paste response from their FAQ with no real answer. So you tell me who is being dishonest??!!!!!! The seller contacted me and said her entire closet was thrifted and apologized profusely. as far as the Posh parties I do not engage in them. Needless to say ,her story touched my heart ,it looked like she had a lot of buyers so I chose her to make my wig. Poshmark to me has the worst lowballers, some of the offers are beyond absurd. Wow. But when I found myself blocking people all day long, I just stopped accepting offers period. You earned it. I encourage buyers to ask questions. And they do have a bad reputation for customer service. I mean, there are a ton of closets that sell crap for $8, $7, $5. Louise, I havent been very active on the site in a while so Im unaware that are postings like this out there. Im trying to run my closet as a business, but the endless sharing, posting and responding to comments without ever so much as a thank you is wearing me out. Selling is not for me. Reason #2. I bought this bag from Saks and saved money for months to buy it. To answer your question, most of the items I started selling in my Poshmark closet were things I had bought for myself and no longer (or never) wore. Great article and thanks for sharing. Hi Stylaphile, When I read all this posh sounds very, very creepy, Hi I have been selling on posh for a year now.theys took all my stuff of there web because I sold a few lipstick I though they were authentic but they turn out to be not,well they owe me $ 90 dollars and its been getting processed since dec 19th I keep emailing them to please deposit my money because I want to delete my account I emailed about 10 to since dec I havent got paid. Ugh. Yes, I use Shopify because Im selling a mix of vintage, pre-loved and brand new items. Like, if youre going to run an online store, at least attempt to be professional/prompt. This is when they still owned Paypal. There are good Sellers but the experience of the bad Sellers is something that really tarnishes Poshmarks reputation. As for the 20%, it is a small price to pay for traffic. I agree it is pretty ridiculous! Hope this helps!! Ive had to take half my closet down Bc of rude people ! Poshmark Support is not helping to situation but making it worst and long drawn out situation. I had my share of crazies too when I was on Posh. So she makes her accusation and I respond saying I packaged it and even sent her the receipt. I think its safe to say that customer service exists in name only. Best of luck and keep me posted! And I believe Offer Up recommends that you do not ship items, plus I dont like the idea of having to have to meet someone for a sale. Step 1, trying to get a tax id number. Thanks for the comment! When it finally got to me, poshmark has missed that ALL damage was on one side & it was obvious that someone way too large had tried to stuff her arm in to the sleeve. No need to even get on your computer. It was bizarre bc she kept writing to me..?! 278k plus shares as of now, no robots or helpers. Then there are the pervert trolls. The offer was $20. I see many closets where you know the item was sold on a different site. Your interaction as a seller to potential buyers should always be friendly and positive so by giving a counter offer you are making an effort to negotiate with a buyer by not declining their offer. When I received the return, Poshmark states on their site I can dispute it if its not the same item returned. I would love to start my own site, but I have little presence on social media currently (working on it) and worry about getting the necessary traffic to make the monthly fees worth it. I just know with bad experiences its definitely easy to give up. For designer items, Posh has the Concierge service for $39 to authenticate items but thats probably not foolproof either. And good luck with your sales , Good to read all these because since I became active in Pm in Jan I have experienced all this, even PM doing nothing about a creepy, unsafe member I reported and emailed. Ive been doing okay overall It hasnt caused me to throw the towel in just yet but it was definitely better than Ebay . All the best to all you other sellers as well . I have been called every name in the book. I even spoke to the buyer via message. I made a nickel off the whole deal & then she gives me a bad review, saying there was a kink in the chain (which we all knows happens) & when she tried to fix it, she broke it. I posted a beautiful peridot necklace for way cheaper than it was worth. Hi Liz! So,I had weigh loss surgery in 2013,which worked out wonderful except for the fact of always having fine hair,I lost a lot more. When Posh closed the case and has the buyer return it. It may be slow but I kind of like the process of it all, you know? I document all my listings with REAL photos, measurements (actual measurements) and answer any questions. so ill stay a little longer -but maybe try Ebay and other sites for my more expensive collector items. I originally planned to begin selling items, but when I discovered the 20% commission I changed my mind. When the buyer received her item she filed for a return. My daughter bought it and it did not fit. One of the embassador Poshers bought my Burberry rain boots for $50 (a great deal), and later on filed a complaint saying that the boots smelled horrible and that they had stains and blah, blah, blah she even said that she wanted to keep them at no cost even though I asked her to return them for her money back. The jar has about 10% left. "My biggest challenge [with Poshmark] is that there are people out there who will make offers that are ridiculously low," said Gary. And how about the ones that give you a low rating because they didnt like the fit? I have been on Poshmark over a year and have had positive experiences until this week. The bag is 100% authentic and I have a receipt. Everyone sees a NWT high-quality item that retails for $100, Listed at $35 and wants to offer $10-12. I have contacted Poshmark but I dont have high hopes of them actually having seller protection. To report a user: Go to the user's closet. In my experience it is the cost that counts. I have considered starting this myself (before something happens and I wished I had). I asked about the sizing, and the seller responded right away. Select Report User. She has yet to receive the items she purchased and I know shes going to write an awful review. Im actively moving my inventory to less time consuming platform(s). People on this site are crazy Ive seen it for 6 years!! I could go on. Im so sorry for these assholes being mean to you! Necklace for way cheaper than it was the dress with a tag hanging down from a distance kept writing me... 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