The airline which has had its operating performance boosted since the reopening of Thailand earlier this year is projected to fly 4.4 million passengers in 2022 with an average flight load of about 80%. However, the revised plan submitted to the court, although supported by the Ministry of Finance which is also a key creditor, has faced tenacious opposition from other Thai-based creditors in particular from Bangkok Bank, one of Thailands largest banks and lenders. Thai Airways now has a cash flow of around 20 billion baht. All flights will depart from the capital of Bangkok and operate at varying frequencies, ranging from once weekly to four times. The Guardian understands that there are thousands of people in Brownes position after asking for a refund rather than a voucher, not only with Thai Airways but with a number of airlines. Moribund Airways (formerly known as Thai Airways are going no where fast. Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. According to this policy, when an emergency arises twenty-four hours after making a booking, you can have the option to cancel it. Several flights on THAIs flight map have been forced to cancel. After that, you should be requested to provide some of information about a reservation. Find the lowest prices for flights from Kunming to Jakarta and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! All rights reserved. Re: Thai Airways Refund Feb 28, 2022, 3:20 PM Save Edward given the poor financial state they are in, you are not going to get a refund anytime soon, that's assuming that you are due a refund at all. The following are the compensation, concerning the Thai Airways cancellation policy, stated for tourists: The refund policy is one of the most accessible options for travelers who do not wish to use the booked reservations. TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. All rights reserved. After 01st of July the flight will be operating three days a week. Unfortunately, less than the 180 days promised to the OP. Thai Airways Refunds due to Covid - any luck? The refund processing time may vary depending on the mode of payment. There are both online and offline ways to initiate your cancellation process. A representative may inquire about the reason for your calling. Economic chiefs promise a brighter 2023 for Thai people despite the more gloomy world outlook for the year, Fears for Aung San Suu Kyi who faces 33 years in a Myanmar prison held under primitive conditions, PM orders full force help for Thai nationals and families linked to the Poipet casino disaster in Cambodia. When required further assistance. The customer care number of Thai Airways can be reached at (66-2) 356-1111. You can select the most convenient one as per your comfort. In its judgement, on Thursday, the court reviewed proposals to amend the plans in respect of creditors abroad who are threatening to seize Thai Airways aircraft because of outstanding debt despite the bankruptcy process. I've twice emailed the Sydney Thai office but as yet not a single reply. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. The airline has promised to refund customers within six. Reversals can occur for a variety of reasons. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Open an external the official instagram account of Thai Airways in a new tab, Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. I . Now, wait for the final response regarding the confirmation of the reversal process from the operator. A key part of the plan given the green light by the Central Bankruptcy Court which communicated its decision by digital means, was a plan to refund passenger prepayments made before the airline filed for bankruptcy in May 2020. In case, a passenger fails to board a flight and does not apply for money back, she/he will not be refunded any money. It is reported that part of the deal reached on Thursday with the bankruptcy court was to begin refunding customers who bought tickets before Thai Airways moved in May of this year to file bankruptcy. Today, Thai Airways may be canceled for multiple reasons. I've twice emailed the Sydney Thai office but as yet not a single reply. Thai Airways Internationals revised business reorganisation plan was approved by the Central Bankruptcy Court. 3. This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. - Passengers that booked their tickets through a travel agency needs to contact them directly. I'm curioue to see how long people have waitied for refunds from Thai? Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. 1349 Better Street KS, Kansas 64105 United Statesbook@airfleetrating.com+1-877-799-1495. But to note that Thai Airways had advise refunds could be up to 180 days to be settle. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. Select the Cancel option to make the process ahead. expand_more. Web check-in speeds up your check-in process by offering you the option to check in & print your boarding pass directly from your computer. Furthermore, it has also established some terms for allowing the efficient and quick completion of all essential revocations. From . Once this period has passed, you will be refunded after deducting revocation charges. Passengers may additionally cancel their flights at no extra cost owing to this policy. expand_more. Login now. We don't issue the air tickets by ourselves rather we simply help the clients with booking flight tickets for different air carriers. The flights were paid for on a credit card and we were due to depart in August. Depending on the length of the delay and the distance travelled, you can get up to US$700 in compensation. The fare difference is paid by the passenger. Once a booking has been displayed, the procedure will go ahead. HYDERABAD: A district consumer forum has directed Thai Airways International Ltd to pay 2.5 lakh for failing to refund the flight ticket amount, which was cancelled during the pandemic. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. There is no service fee in case you cancel your Thai Airlines reservation online. Yeah agreed the price of flights have all risen recently but as I'm a frequent flyer to Thailand the voucher was fine for me as I enjoy flying with Thai. Delays, flight cancellations, and over bookings may happen on air flights reservations by the issuing airlines. Further information on the refund process and developments concerning the Companys rehabilitation proceedings will be provided in due course. The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. Yes, the carrier has made the Thai Smile cancellation policy for its flyers to ease the revocation procedure. Update regarding Thai Airways cancellations. Didnt receive an activation email? Neill is a journalist from the United States with 10+ years broadcasting experience and national news and magazine publications. Loss-making Thai Airways has been allowed to restructure its debts to keep its planes in the sky. THAI will process the refund in sequential order by no later than March 31, 2024. Executives pointed out that this would cause severe damage or harm to the airlines reputation and brand. Son Nguyen is an international writer and news commentator specialising in Thai news and current affairs. With the help of this policy, visitors can easily revoke their bookings. Assuming that a carrier like Thai Airways reverses a booking because of natural calamities, a flyer will not be paid any reimbursement. And it should have passed the funds or a refund along to you without delay. Visit www.thaiairways.com for more information. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Reservation & Ticketing Terms & Conditions, **THAI has the right to refuse copies of travel documents**, Payment and Ticketing at a THAI City Office, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Optional Services & Fees on Code Share Flights. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. 2. Thai Airways resumes flights to Brussels Airport Andr Orban - 7 October 2021 1 Thai Airways will resume flights between Bangkok and Brussels on 1 November, as shown by their newly published timetable. Click on the My booking feature in the Manage section.3. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website. Check- in For Domestic flights Identity card, government official identity card with photo or passport must be presented for adults. Please email reservation@thaiairways.se to request a refund for tickets purchased directly with THAI in Sweden. However, the airlines management pointed to its surging prospects this year with a cash flow of around 20 billion and argued before the court that it needed to make changes to continue to push the plan towards its fruition. Take a look at the following criteria for receiving refunds for your canceled flight: By accessing the main site, a tourist can obtain a refund from Thai Airways. Redeem your THAI Travel Voucher. Thai Airways finally given bankruptcy protection in Sept. 9. , I am disappointed to see that TG is still playing with the client refund. Both of these ways have the same goal: to make your revocations easier. This category only includes cookies that ensures basic functionalities and security features of the website. Care for passengers while waiting may be declined if the provision of the care would itself cause further delay. Since Covid restrictions eased and borders reopen, passenger and cargo traffic has steadily increased, supporting improved financial and operational performance. Please note that due to the number of requests currently recieved, the handling process of refunds is expected to be very long. Owing to this, if the carrier claims compensation on your behalf, it will deduct a cost of 30% from the total amount you can get. expand_more. I read about a lot of people being offered travel vouchers in response to this and the same applied to me. Hi Guest, join in the discussion on The Thai Airways cancellation policy can be helpful in several situations. Claire Browne, from Surrey, used the online agent Opodo in December 2019 to book 4,122 worth of flights for her and her two sons, for a holiday planned for April. Its clear the size of debt was potentially too big to let it fail. Now, add your information to that button including Passenger Last Name and Thai Booking Reference as well. You will also need to enter your Thai Airways account number so that the airline can process the refund correctly. expand_more. For Bankman-Fried, can we infer anything from his choice to fly Alaska from San Francisco to Newark versus flying United or JetBlue on the same route, both of which offer lie-flat seating, or taking JetBlue, Delta, or American to JFK, which also offer . Well send you an email containing the activation link. The Ministry of Finance and other creditors for the airline have approved the restructuring plan that the bankruptcy court just gave the green light to. This occurs regularly due to bad weather circumstances. Talking point: have you given up on airport WiFi? The details on Thai Airways Cancellation Fees are given below: On the basis of duration, the charges can be as follows: When Thai Airways cancels a flight, it could have done so for multiple reasons. All rights reserved. Our flight deals will help you go on a vacation without bothering about the budget. Later, you may have to pay a reversal fee when needed. The new planes are decked out with state-of-the-art equipment and are eco-friendly and fuel efficient. Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. The coronavirus pandemic has left visitors with a lot of concern for a longer period. I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. We can't and won't accept accountability for their acts. Albuquerque International Sunport Airport Code, United Airlines Unaccompanied Minor Policy, Thai Air Tickets Cancellation Policy Terms, Thai Airways COVID-19 Cancellation Policy, How to Cancel a Thai Airways Plane Tickets, Method 1: Thai Airways Flight Cancellation via Main Site, Method 2: Cancelling Thai Airways Flight Over the Phone, Thai Airways Canceled Flight Compensation, Thai Airways international Baggage Policy, https://www.youtube.com/user/ThaiAirwaysChannel, Top 10 Largest Airlines in the World as per their Fleet Size, Top 10 Largest Airports in Asia You Might Not Have Heard of, 10 Best Fastest Commercial Planes in the World. Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. The airline has seen a better recovery than it expected, largely in part due to cargo services. Jennie Barber was awarded a full refund of 2,523.42 to cover the . It determines all of the reversal terms. However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. Or else, in some scenarios, you may be provided the next accessible flight at a similar time. I'm still waiting. 1. Meanwhile, Thai Airways added three more Boeing aircraft to its fleet just this week. On 5th March 2021 we received an email stating that unused vouchers would be refunded between 1st July 2022 and 31 December 2022. He is a sub editor with the Thai Examiner news website since it began in 2015. Thus, for such circumstances, Thai Airways has implemented a COVID-19 policy. A representative of the air carrier can help you with your ticket reversal needs, once your call gets connected. below, then click 'Submit'. Customers who had booked flights and accommodation from an agent were protected by the package holiday rules, as were those who bought flights directly from the Thai Airways website and paid by credit card.